Shipping & Returns

Shipping
Currently we only ship to the United States.

Contiguous United States:
All orders of $75 or more ship to the contiguous United States for free.  All orders less than $75 have a flat rate shipping of $5 or less depending on weight.
 
Alaska & Hawaii:
Orders to Alaska & Hawaii do not qualify for free shipping.  Your exact shipping cost will be displayed at checkout based on total order weight.
 
Orders containing preorders:
Orders will not ship until all items on that order are available.  Please consider putting preorders on separate orders so that they can ship as soon as they are available.
 
Return Policy
You may return new, unopened items within 30 days of delivery for a refund*. We'll also provide a shipping label if the return is a result of our error (you received an incorrect or defective item, etc.).  Defective software including but not limited to: Playstation 4, Xbox One, Nintendo Switch, Nintendo 3ds & Playstation Vita, can only be exchanged for an identical item only.  Board games, card games & miniatures with missing components must have their parts replaced via the manufacturer.

You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
*A restocking fee (15%) may be applied on a case by case basis.
 
Cancellation Policy
Preorders & Customer Holds may be cancelled within 30 days of the order for a full refund.  Orders beyond the initial 30 days may be cancelled for store credit only.  Excessive cancellations may be subject to a 15% restocking fee and/or loss of preorder/hold privileges.  All cancellations must be sent via email to Support@gamenerdz.com prior to shipment.  Once the shipment has been processed, you must open a return using the above guidelines.