Shipping & Returns

Shipping

  • We currently only ship to the United States and APO addresses. We do not ship internationally at this time.
  • Most orders of $75.00 or more ship to the contiguous United States for free. Orders less than $75.00 have a flat rate shipping of $5 or less depending on weight.
  • Hawaii, Puerto Rico, Alaska, P.O. Boxes, and APO destinations do not qualify for free or flat-rate shipping. Your exact shipping cost will be displayed at checkout based on total order weight.
  • We primarily use UPS Ground or USPS First Class/Priority for our free premium shipping. The exact shipping method will be determined as the order ships as it varies depending on weight, location, etc.
  • Average processing times may vary based on seasonal volume. Processing typically ranges from 1-3 business days and transit times typically range 2-5 business days depending on the destination location (and barring any unforeseen delays due to weather, etc.). All orders are shipped from our warehouse in Plano, Texas.

Important note regarding Pre-Orders:

  • As a default, orders will not ship until all items on that order are available.  We suggest putting pre-orders on separate orders from currently available items so that they can ship as soon as they are available.
  • All order change requests should be sent to support@gamenerdz.com

Returns

  • You may return most new, unopened items within 30 days for a refund*. 
  • In order to maintain the integrity of our inventory, we do not accept returns of any trading card games (i.e. Pokemon, Digmon, Final Fantasy, Flesh and Blood, Magic, Yugioh, Dragon Ball Super, etc.).
  • We will provide a shipping label if the return is a result of our error (you received an incorrect or defective item, etc.). 
  • Most board games, card games & miniatures with missing components must have their parts replaced via the manufacturer. Please contact support@gamenerdz.com with the specifics and we will let you know how to proceed.
  • If you need to return an item, login to your account, view the order using the Orders tab on the "My Account" menu and click the "Return Item(s)?" link on the right-hand side. Please complete the return request form and we will follow-up with next steps. We will notify you via e-mail of your refund once we've received and processed the returned item.

*A restocking fee (15%) may be applied on a case-by-case basis.

Cancellation Policy

  • Pre-Orders & Customer Holds orders may be cancelled within 30 days of the order for a full refund. 
  • Orders beyond the initial 30 days may be cancelled for store credit only. 
  • Excessive cancellations may be subject to a 15% restocking fee and/or loss of pre-order/hold privileges. 
  • All cancellations must be sent via email to support@gamenerdz.com prior to shipment. 
  • Once the shipment has been processed, you must open a return using the above guidelines.