Shipping & Returns
You may return new, unopened items within 30 days of delivery for a full refund*. We'll also provide a shipping label if the return is a result of our error (you received an incorrect or defective item, etc.). Defective software including but not limited to: Playstation 4, Xbox One, Nintendo Switch, Nintendo 3ds & Playstation Vita, can only be exchanged for an identical item only. Board games, card games & miniatures with missing components must have their parts replaced via the manufacturer.
You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
*A restocking fee (15%) may be applied on a case by case basis.
Currently we only ship to the United States.
Most items ship free of charge. Those few items that have a shipping charge will also ship for free on orders over $75.