FAQ

Shipping & Delivery

How will my order be shipped?
Depending on your location and address type we will ship your order via the U.S. Post Office, UPS or Fed Ex.

How Long will it take to receive my purchase?
Most orders ship within 2 business days. We reserve the right to request signature delivery on any order. We ship from Plano, TX and transit time varies between 2-5 business days for most deliveries.

Will I receive a tracking number/confirmation for my shipment?
Your tracking number will be emailed to you as soon as your item ships.

Why doesn't my tracking number show updated information? Did it actually ship?
Yes.  If you received a tracking number your order actually shipped. It can occasionally take up to 48 hours for the tracking websites to update properly.  If it hasn't updated in that time, let us know and we can dig deeper for you.


How much is shipping?
Many of our items have free shipping, but items that do not will ship for a flat $5 for your entire order.   Shipping on orders of $75 or more is always free to the continental United States.
 
Preorders
 
Can I place a preorder on the same order with in stock items?
Yes.  However doing so will delay the entire order until the preorder becomes available.  Orders placed together must ship together.
 
When will my preorder ship?
Some items have strict street dates that we must adhere to, while others can ship as soon as they arrive.  Keep in mind that all release dates on our site are subject to change.
 
Can I cancel a preorder?
Preorders may be cancelled within 30 days of the order for a full refund.  Orders beyond the initial 30 days may be cancelled for store credit only.  Excessive cancellations may be subject to a 15% restocking fee and/or loss of preorder privileges.